Administrative Redesign Project unveils new Web site

A new window into the campus’s effort to craft better ways to do business and provide high-quality service just opened, with the launch of an information-packed Web site.

The Administrative Process Redesign project — which taps employee expertise and involvement to develop new ways for the campus to conduct its business — rolled out the new and improved site.

“The Web site gives us a useful platform that we hope will help engage, inform and organize our efforts,” says Alice Gustafson, the project’s leader.

The Web site is a digital storehouse of information about the project. It contains information about scheduled meetings, minutes, progress reports, news, calendars and rosters of individuals working on various aspect of the project.

The site also invites engagement by allowing for visitors to ask questions directly of project teams and get answers from those working on the issues.

“We’ve captured the broad strokes for people seeking more information about the project generally, but also have provided the specific information that team members need on a daily basis to achieve their goals,” Gustafson says.

The project will identify and develop new ways to provide services to the campus in areas such as business services, human resources, information technology, grants administration, other business functions and possible facilities issues in academic units.

“One of our overarching goals is to be collaborative and to communicate in an open fashion, one that will encourage broad involvement by the campus community, and the Web site is a key part of that,” says Gustafson.

The project represents a major undertaking, with about 120 employees from around campus working in teams to identify and analyze a myriad of business practices.

“In addition to encouraging campus engagement, the Web site will help us keep track of the project’s work and give team members access to vital information as the project evolves,” Gustafson says. “It’s a way to share with the campus community what we’re about, and for our team members to share their success stories.”